Quality Control Customer Service

Location: Clearwater, FL
Date Posted: 04-16-2018
POSTCARDMANIA – CLEARWATER, FL
Rapidly Growing Company Looking for a Quality Control Customer Service

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 6 years running!) that provides on-the-job training and a fun, high-energy atmosphere?
 
Are you a natural problem-solver and truly enjoy addressing customer concerns to get things back on track? Then this job could be for YOU!
 
YOUR MISSION 
 
You will be working directly under our Quality Control Manager as a Quality Control Specialist. The Quality Control team ensures our customers have great experiences so that we continue to help grow their businesses and ours!
 
You’ll be receiving calls from customers who are upset as well as proactively reaching out to customers who need that additional care to ensure their order goes smoothly. You’ll research each situation as needed so as to understand what’s happened and then suggest resolution. 
 
REQUIRED SKILLS & QUALIFICATIONS
 
  • Exceptional communication skills
  • Positive outlook on customer interaction even with unhappy customers
  • Strong ability to research and unravel data and solutions
  • Strong problem-solver and high initiative
  • Detail-oriented and organized
  • Stays calm despite stressful conversations or circumstances
  • Excellent knowledge of computer basics such as Microsoft Word, Excel and Outlook
  • Can type at least 40wpm 
WORK HOURS
• Monday - Friday from 9 - 6pm with an hour for lunch
 
COMPENSATION
• $13-$15/hr starting, depending on experience

OTHER BENEFITS & PERKS
• Medical, dental and vision
• 401K
• Short and Long Term Disability
• Paid Vacation time that increases with longevity
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
• Amazinggg company culture that provides a relaxed yet super productive and challenging work environment

Apply Today for immediate consideration! 
 
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