IT Help Desk Technician

Location: Clearwater, Florida
Date Posted: 09-26-2018
Growing fast - Looking for Help Desk Technician
Your mission as a Help Desk Technician is to help the PostcardMania team keep computers and technology operational so that co-workers can get their jobs done. This positon is vital to the continued smooth operation of production throughout PostcardMania.  We’re looking for someone with a willingness to learn continuously, an aptitude for finding and proposing solutions and the ability to follow instructions impeccably.
  • Coordinate with IT staff to facilitate resolving all help desk technical support issues. While documenting problems and resolutions using internal ticket tracking solution.
  • Answer calls and e-mails to support user’s requests.
  • Research and resolve hardware/software problems while utilizing other IT staff and outside vendors as needed.
  • On-going workstation setups which involves various O/S installs and setting up user profiles according to company standards.
  • Applicant must be able to lift up to 50 lbs for frequent moves of workstations and/or Printers.
  • Experience in supporting mobile devices IPhone/Android for use with e-mail and mobile communications via our internal email server.
  • This a full-time office position
  • Monday - Friday from 9-6pm with an hour for lunch
  • This is an entry level. Pay starts at $14-$15 depending on experience
  • Medical, dental and vision
  • 401K
  • Short and Long Term Disability
  • Paid Vacation time that increases with longevity
  • 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
  • Amazinggg company culture that provides a relaxed yet super productive and challenging work environment
APPLY NOW for immediate consideration!
  • Qualified applicants must be highly motivated and detail-oriented. 
  • Candidates must possess excellent analytical and creative problem solving abilities
  • Strong written and interpersonal communication skills
  • Good project management and multi-tasking skills
  •  Team oriented
  • On-call availability as required and off-hours or weekend hours required for project implementation or testing.  For consideration, please submit your salary history with the resume.
  • Previous experience with computers a plus, but not required.

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