Customer Service Representative

Location: Clearwater, FL
Date Posted: 06-26-2017
POSTCARDMANIA – CLEARWATER, FL
Looking for Customer Service Representatives
 
YOUR MISISON
To “WOW!!” our clients by helping get their jobs completed and mailed out. You’d be their point of contact right after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, and our mailing list/mailing area teams as well. The overall goal is to get the customers’ orders sent out on time, to the intended audience, and at the best postage rates possible. (We teach you all about all of these things so don’t fret!)
 
This is a fast-paced position and requires a lot of multi-tasking. The Customer Service Reps must be very detail-oriented and organized to ensure the client’s deadlines are met. It can also be challenging to get customers to respond at times. This position is responsible to ensure that customer is serviced perfectly and is very happy with their order!
 
Ultimately, we strive for top-notch customer service.
 
SPECIFIC DUTIES INCLUDE
• Ability to navigate the computer system and e-mail system once trained
• Pleasantly communicating with customers on the phone as well as via e-mail
• Ability to proficiently follow customer’s instructions
• Willingness to provide coverage for other areas of the department as needed
• Filing and routing paperwork
• And other duties as assigned
 
WORK HOURS
• Full-time in-office position
• Monday - Friday from 9-6pm with an hour lunch
 
COMPENSATION
• Pay is $14.00/hr to start
• $15.00/hr after completing the 120 day requirements and a favorable review
• $16.00 with favorable review after 6 months to a year
 
OTHER BENEFITS & PERKS
• Medical, dental and vision
• 401K
• Short and Long Term Disability
• Paid Vacation time that increases with longevity
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
• Amazinggg company culture that provides a relaxed yet super productive and challenging work environment
 
APPLY NOW for immediate consideration!
 
REQUIRED QUALIFICATIONS
• Basic computer skills.
• Ability to type with speed and accuracy (at least 40 wpm).
• Basic Knowledge of Microsoft Programs such as Outlook, Excel, etc.
• Ability to adapt to new software as there is an internal database program that you will use consistently throughout the day.
• Detail oriented!
• Positive outlook that can be felt by our customers and our co-workers.
• Reliable and responsible, the customer and the company count on this.
• Strong organizational skills are a must!
• Ability to coordinate data coming from various sources
• Ability to multi-task and correctly prioritize without stressing out!
• Must be able to keep composure if there’s a tight deadline or pressure.
• Excellent team player and willing to help others as needed.

WE HAVE A STRICT POLICY AT POSTCARDMANIA: NO NEGATIVE CHATTER AND NO OFFICE POLITICS
 
If you enjoy that sort of thing please don’t apply – we have a super happy environment we maintain!

DRUG FREE WORKPLACE
This company is a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 12 panel drug screen; employment status will be dependent on ability to pass this screening.
 
OPEN HOUSE
You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying: http://www.postcardmania.com/openhouse
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